Shipping Policy

Welcome to Luna AE. We are committed to delivering your orders quickly, safely, and reliably across the United Arab Emirates.

Order Processing

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• United Arab Emirates: 2–5 business days

Delivery times may vary depending on your location, courier availability, or public holidays.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before your order is completed. We also offer Free Shipping on selected products and promotional campaigns.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation along with tracking information (where available) via email or SMS.

Delivery Information

Please ensure that your shipping address and contact details are accurate. Luna AE is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delivery Delays

While we strive to deliver every order on time, occasional delays may occur due to weather conditions, public holidays, customs procedures, or courier-related issues beyond our control.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of receiving your order. Our team will review your request and work towards a suitable resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to assist you.

Thank you for choosing Luna AE. We appreciate your trust and look forward to serving you.